OUR POLICIES

These are our company policies, in place for all of our clients.

From January 2025, all clients must pay upfront in full before the service dates(s) and deliverables have been completed.
Cancelling within a 72 hour window of your project will result in no refunds of any sort.
Any late payments will now incur a 10% late fee. If a payment is later than 2 months a 20% fee will apply. If a payment is later than 3 months, we will get collection agencies involved.
By hiring our team, you agree that you have seen our previous work and are happy to work with us. This means that once deliverables have been delivered, we do not offer any refunds.
COMMUNICATION
Our Contactable hours are: Mon - Sat, 9am - 6pm, any communications received outside of these times will receive a response within our hours.
Please note that we may be on site, outside and during those hours so we may not be able to respond.
If you need to contact us urgently outside of our contactable hours, please call us on: (+44)07581423058
OUR CREW
All productions require varying levels of Crew, we always recommend at least a two person crew for all productions. This enables the production to run smoothly.
The Crew is often made up of multiple freelancers under our banner, as such each crew member should be treated with the upmost respect.
We have zero tolerance to any adverse or rude behaviour towards any crew members.
DELIVERABLES

All files will be delivered within 3 - 10 working days, this depends on our workload and the projects scope. If deliverables are needed sooner, a rush fee is charged. The Rush fee is 40% of the cost for our time on site.
Files will be in the format requested when booking, changes to file types or aspect ratios will be charged at an additional fee.
All files will be delivered via the following methods: Dropbox, private online gallery, or a physical drive (additional cost).
We no longer use We-Transfer due to their abhorrent usage terms and copyright policy.
Any additional revisions are priced at £125/revision.

During the post production stage all clients are entitled to a set amount of revisions, this will be discussed at the time of booking.
Communication is key during the post production, but over communication can quickly destroy projects. We provide a change note along side the deliverables, we request that this is filled out with the necessary changes.
At the start of video projects, we will send you 3 options for music. Once you have selected music, changes to the music after delivery will cost an additional fee.

Once complete, all files will be stored for 1 year, after this you will have the option to purchase another year of storage for a fee of £50.
You will also have the option to purchase all of the files, after the 1st year. Video files are priced at £20 per file. Photo files are priced at £15 per file.

By default all clients can use photos and videos created by us, for personal use and internal company use. It is requested that our social media channels or our website are credited.
For use in advertising, marketing or monetisation, a licence fee will be put in place. This is will be outlined in our initial discussions.
George Hersant Photography Ltd owns all of the content produced by our services. All clients can purchase rights to content for an agreed fee.

In the event of a client being late to a booked location, we will still charge our full rate.
For outdoor services, if the weather is poor or dangerous, we will reschedule the day to a later date.
In the event of a pandemic or “Act of God”, no refund is available. However, we reschedule the service for a later date, after everything has settled down.

We deal with many different clients, across many different sectors and understand that some projects can’t be shared online. As a result NDAs and other procedures are put in place at the time of booking.
Personal details, such as payment details, names, addresses and files are all securely stored on our servers.
If we share a project, we will always check beforehand with you that the timing is right (this is important for our advertising clients).